Here is your swift kick in the butt challenge:
Innovating and listening to our customers is the key to staying ahead of our
competition. With these questions, you will see a pattern of customer “whys”.
Now make sure your team understands the “whys”.
In your Running Shoe Monday Meeting, pass out
the pads of paper to go by the telephone. Tell everybody we are playing a game
of 20/20. If we knew the top 20 questions our customers will ask and can
deliver an answer with clarity and purpose in the absence of direct
supervision, how much stronger will we be? After a couple of weeks, start
reviewing the questions and developing the answers. It’s an innovative way to
help beat the recession and be better positioned to take care of customers in
the future. Call us and share your results. Let us know how
it is working for you.