How many times over the course of time have
you told someone or been told by someone, “You really made my day”?
Much like in Shoe Gram # 40 from January 11th
when we talked about appreciating 5 people a day, telling someone or being
told, “You really made my day” is a great boost and a lift for the recipient.
About 4 years ago we were in Tucson, Arizona
on Mother’s Day with Norma’s mother. We were having lunch before flying home
and the waitress was literally running ragged. She had more tables than she
should have and was servicing each table with a smile. When she came back to
our table with our check, I told her I had been watching her and complimented
her on the job she had done. And I told her that with each of those tables,
including ours, she had made our day. And with that, I gave her a button that
says “I’m a Day Maker”.
This young lady was beaming. She pinned the
button onto her apron and as we were leaving I heard her explain to another
customer what the button was all about.
That simple act of kindness brightened the
day of this young lady. In your Running Shoe Monday Meeting…with the management
team, suggest that they look for staff members who have gone out of their way
to give customers extraordinary service and tell them they are making your
customers day. And give them an “I’m a Day Maker” button. You can email us at info@UniversityofStreetSmarts.com
and put Day Maker in the subject line. We’ll get back to you right away with
ordering details. Uncommon customer service is very important in
maintaining and preserving customers. Customers are golden and if you can make
their day, you’ll have a customer who comes back and tells their friends about
you. What a great thing with your employees. Once a few of those buttons start
to appear, employees will begin to wonder and will make an effort to win one of
those buttons as well. And imagine what your customers will say when they see
that button on one of your employees. The beauty is everyone can participate.
Being a Day Maker is earned every single day.