July 12, 2010
Shoe Gram, vol.66
|Welcome to Keep Your Running Shoes On Weekly Shoe Gram! |
Middle Management - it is your turn!
Okay CEO and Upper Management people, go back
and re-read last week’s Shoe Gram. Then read this one. This is for the Middle
You are the folks in contact with both
customers and the main line and front line employees. You are the eyes and ears
of the organization. It is your job to report what customers are saying and
move it up the chain so that the CHRO
can remove hurdles and make great decisions from which we all will benefit.
Many times, your job involves moving some of
the grunge aside. Grunge is the stuff in business that slows us down, clouds
what we’re working on, accomplishing and achieving. Getting rid of the grunge
is of critical importance. So now you are the CGRO—Chief Grunge Removal
Officer. If you will seriously think about it, General
Motors destroyed General Motors and not the economy or foreign imports. GM
didn’t listen to their customers and allowed grunge to foul up their company.
Every day you need to find ways to muck out the grunge and make it easier for
us to meet our customers’ needs and company goals.
Here is your swift kick in the butt challenge:
Build an internal system that gets rid of the grunge in your business. (Every
business has its grunge) Make it a game so that every employee has a role in
eliminating grunge so you don’t end up like GM. And change your title on your
business card, the company directory and everything else to CGRO.
In your Running Shoe Monday Meeting, discuss
where you have grunge in your company and talk about ways to eliminate the
grunge. Find innovative and creative ways and have every employee be part of
the process. If you make it fun, interesting and engaging,
you and your employees can declare your department, division, branch and even
the whole company to be a Grunge Free
Zone! What a concept!
(CGRO is an idea from The Little Big Things, 163 Ways to pursue Excellence by Tom Peters.
here and scroll down to the bottom of the page to order your copy.)
Havens or Bob Belknap at The
University of Street Smarts and let us know how your meeting went. Or call
us at (775) 746-5340 or Toll Free at (877) 414-9985. Your really great ideas
could be part of a future weekly Shoe-Gram. And pass your Shoe Gram on to others who will
benefit from a great idea.